Quality leadership is at the heart of a quality workplace. Managers become quality leaders through the practice of leadership skills developed through the structured learning experiences presented in this course. Effective lead management directly influences working relationships, individual work satisfaction and the quality of work performance of an organisation. By understanding and using the skills of lead management, people will work together in a harmonious environment and produce quality outcomes in client relationships and productivity. A lead manager says and shows that "my job is to help you succeed". This course amalgamates ideas from a number of leadership writers. It aims to enhance participants' skills and knowledge and effectively support the growth of organisations in achieving quality outcomes.